ProSpend

Part of the Finance Systems & Processes Knowledge Base.

Pages

• Key Duties & Backup Personnel
• Background — How DOA Approvals Work

Integration Issues — Troubleshooting

Expense Report Failure — \"Invalid Location\" error

Cause: the employee is not set up in NetSuite. Fix: create the employee in NetSuite (see NetSuite → How to Add an Employee), then re-integrate.

Vendor Bill Failure — Split Line Subsidiary Mismatch

Cause: a split line's legal entity (category) does not match the subsidiary NetSuite expects.

Resolution:

1. Remove the vendor bill from the export batch
2. Unfinalize the bill in ProSpend
3. Update the split line — correct the legal entity / category
4. Re-integrate the bill

Vendor Bill Failure — Split Line Expense Type Incorrect

Same pattern as the subsidiary mismatch above, correcting the expense type instead.

Where integration failures are surfaced

Failures come through to the integration user.

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Related pages:

• NetSuite
• Other